RETURNS, CANCELLATIONS AND REFUNDS POLICY
Customer returns for Victory Supplements
Business
Victory Supplements Ltd
Company number
17251272
Website
Effective date
14th August 2026
1. Contact us
To cancel, return or report a problem, email info@victorysupplements.co.uk and provide your name, order number, affected product and the action requested. Returns address: 434 Ashley Road, Poole, Dorset, BH14 0AA. Do not send goods until you have checked the return instructions.
2. Change-of-mind cancellation
For most online purchases, a consumer may cancel from the date the contract is made until 14 days after the day the goods are received. For orders delivered in separate lots, the period generally runs from receipt of the last lot. Tell us clearly within that period. You may use the model form below but do not have to.
3. Returning cancelled goods
After notifying us of cancellation, return the goods without undue delay and no later than 14 days after that notification. Unless we offered free returns or the goods are faulty, you normally pay the direct return cost. Use suitable packaging and retain evidence of sending. You may handle goods only as reasonably necessary to establish their nature, characteristics and functioning; a lawful deduction may be made for diminished value caused by excessive handling.
4. Sealed supplements and hygiene protection
The statutory change-of-mind cancellation right may not apply to sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed. For product safety, we normally cannot accept opened supplement containers, broken tamper seals or products whose integrity or storage history cannot be assured as change-of-mind returns. This exception does not remove rights where a product is faulty, damaged, unsafe, misdescribed or otherwise not in conformity with the contract.
5. Refund following cancellation
We refund the product price and the cost of the least expensive standard delivery option offered for that order. Extra cost chosen for premium delivery is not refundable unless required because of our breach. We may withhold the refund until the goods are returned or you provide evidence of return, whichever occurs first. Refunds are made without undue delay and normally within 14 days of that point, using the original payment method unless otherwise agreed without additional cost.
6. Faulty, damaged, incorrect or unsafe goods
Goods must be as described, of satisfactory quality and fit for any purpose made known and accepted. Consumers normally have a 30-day short-term right to reject non-conforming goods, subject to the Consumer Rights Act 2015, followed by other rights such as repair, replacement, price reduction or final rejection where applicable. Contact us promptly. We will bear reasonable return costs where goods are faulty or incorrect. Do not use products that appear contaminated, damaged, incorrectly sealed or subject to a safety notice.
7. Damage in transit and missing items
Send photographs of the outer packaging, shipping label, product, batch details and damage where possible. Keep the goods and packaging until we advise otherwise. A practical request to report promptly does not shorten statutory rights.
8. Exchanges
We do not offer direct exchanges.
9. Promotional items, bundles and gifts
Where cancellation covers a bundle or promotional offer, all linked items and gifts should be returned where required to restore the original transaction. If part is retained, the refund may be recalculated according to the disclosed promotion terms and law. Faulty-item rights remain unaffected.
10. Model cancellation form
To: Victory Supplements Ltd, 434 Ashley Road, Poole, Dorset, BH14 0AA. info@victorysupplements.co.uk
I/We give notice that I/we cancel my/our contract of sale for the following goods: ______________________________
Ordered on/received on: __________________ Order number: __________________
Customer name: __________________________ Customer address: __________________________
Signature (only if sent on paper): __________________ Date: __________________
11. Statutory rights
Nothing in this policy excludes or restricts mandatory consumer rights. Advice may be obtained from Citizens Advice or the relevant local consumer-protection service.